Police · Ambulance · Fire · Coast Guard · Hospitals · Severe Weather
Mauritius Emergency Numbers – Police, Ambulance, Fire, Hospitals & Essential Contacts
A practical emergency guide for visitors, expatriates, families, retirees and residents, including the principal national hotlines, what to say when calling and how to prepare for medical, road, coastal, fire and severe-weather incidents.
Emergencies are uncommon for most people visiting or living in Mauritius, but preparation becomes extremely important when something does happen. Saving the correct numbers, knowing your location and having insurance and medical information available can prevent avoidable delays.
Mauritius has national police, emergency medical, fire and rescue services supported by hospitals, specialised police units, the National Coast Guard and severe-weather warning systems.
This page is intended as a practical readiness guide. During a genuine emergency, call the relevant service immediately rather than attempting to diagnose the situation through an information website.
- Stay as calm as circumstances allow.
- State which service is required.
- Give the exact location first.
- Explain what happened.
- State how many people are affected.
- Describe immediate hazards.
- Provide a reachable telephone number.
- Follow the operator’s instructions.
- Do not end the call prematurely.
National Emergency Numbers in Mauritius
| Service | Number | Use it for | Do not use it for |
|---|---|---|---|
| Police emergency | 999 / 112 | Immediate danger, serious crime, violence, major accident, missing vulnerable person or urgent police response. | Routine documents, ordinary administrative questions or non-urgent information. |
| SAMU ambulance | 114 | Serious illness, significant injury, breathing difficulty, unconsciousness or another urgent medical event. | Routine appointments, prescriptions or general health questions. |
| Fire and Rescue Service | 115 | Fire, smoke, trapped persons, hazardous rescue situations and urgent fire-service incidents. | Ordinary fire-safety enquiries or non-urgent building questions. |
| Police Information | +230 468 0034 | Published police information contact when an emergency hotline is not appropriate. | A substitute for 999 or 112 during immediate danger. |
| Police Operations Room | +230 468 0035 | Operational police communication through the published official channel. | Delaying a genuine emergency call. |
| Anonymous police hotline | 148 | Providing qualifying information anonymously to the police. | Requesting an ambulance or immediate rescue. |
| Fire hazard reporting | 154 | Reporting a fire hazard through the published Fire and Rescue Service channel. | An active fire—call 115 instead. |
| National Coast Guard hotline | 177 | The dedicated Coast Guard hotline currently published in official police material. | Delaying a 999 or 112 call when life is in immediate danger. |
What to Say When Calling an Emergency Service
The operator needs practical information that can be passed to the responding team. Begin with the location and type of emergency rather than a long history of events.
- State the service: “We need an ambulance,” “There is a fire,” or “We need urgent police assistance.”
- Give the location: district, town, village, road, property name, hotel, beach, landmark or GPS position.
- Describe the event: explain briefly what has happened.
- State the number of people affected: include trapped, injured, missing or unconscious persons.
- Identify continuing danger: fire, traffic, electricity, gas, violence, waves or another hazard.
- Give your telephone number: keep the line available for a return call.
- Follow instructions: do not move a seriously injured person unless the location is immediately dangerous.
Language and Communication
English and French are widely used in official and professional settings, while Mauritian Creole is central to everyday communication. A caller who cannot explain the location easily should ask a hotel employee, local resident, guide or another nearby person to assist.
Use short sentences
Avoid complicated descriptions when the operator needs the location and immediate problem.
Repeat the location
Confirm the spelling of the road, village, hotel or landmark.
Ask someone nearby to help
Local knowledge can help describe an unmarked road, beach access or remote trail.
Police Emergencies
The Mauritius Police Force is responsible for public safety, crime response, road policing, missing persons and various specialised services throughout the country.
Call 999 or 112 when immediate police action is required. For a non-urgent report, contact or visit the appropriate police station rather than occupying an emergency line.
Call immediately for
- Immediate danger to a person
- Violence or credible threat
- Serious crime in progress
- Major road accident
- Missing child or vulnerable person
- Serious coastal or marine incident
- Urgent public-safety threat
Prepare to report
- Exact location
- Description of persons involved
- Vehicle registration and direction
- Whether weapons are present
- Nature of injuries
- Photographs only when safely obtainable
- Your contact information
Theft, Lost Property and Stolen Documents
Move to safety and avoid confronting the offender.
Prepare identity documents, item descriptions, serial numbers, receipts and available evidence.
Review recent transactions and report unauthorised activity.
A police report and identity evidence may be needed for emergency travel documentation.
Medical Emergencies and Ambulance Service
Call 114 when a person requires urgent pre-hospital medical assistance. The SAMU control service triages emergency calls and coordinates the appropriate response.
Breathing difficulty
Severe shortness of breath, choking, blue lips or inability to speak normally requires urgent action.
Chest pain
Sudden pressure, pain, sweating, nausea or collapse may indicate a serious cardiac event.
Stroke symptoms
Facial weakness, arm weakness, speech changes or sudden confusion require immediate assessment.
Serious injury
Major bleeding, head injury, suspected spinal injury or severe trauma requires emergency assistance.
Loss of consciousness
Unresponsiveness, repeated seizure or unexplained collapse should be treated urgently.
Severe allergic reaction
Swelling, breathing difficulty or rapid deterioration after food, medication or a sting can be life- threatening.
For broader planning, read Healthcare in Mauritius and Emergency Medical Services in Mauritius .
What to Do While Waiting for an Ambulance
Do not substitute general internet advice for the instructions provided during the call.
Open gates, switch on exterior lights and send someone to meet the ambulance where possible.
Keep traffic, fire, electricity, animals and crowds away from the patient.
Collect medication, allergy information, identity, insurance details and known medical conditions.
Report deterioration to the operator and follow any resuscitation or first-aid instructions provided.
Public Hospitals, Private Hospitals and Clinics
Mauritius has public hospitals as well as private hospitals, clinics and specialist providers. The most appropriate facility depends on the condition, location, insurance and whether emergency transport is required.
| Situation | Possible first step | Important consideration |
|---|---|---|
| Life-threatening emergency | Call 114 | Do not delay for an insurance discussion or online hospital comparison. |
| Serious but stable condition | Contact an appropriate emergency department or medical provider. | Confirm transport and whether the facility can treat the condition. |
| Minor illness or injury | Doctor, clinic or appropriate outpatient service. | Avoid using emergency resources for routine care. |
| Specialist medical condition | Contact the treating doctor or relevant specialist service. | Carry medical records and treatment information. |
| International visitor | Seek care first when urgent, then contact the insurer. | Keep invoices, reports, prescriptions and payment evidence. |
Fire and Rescue Emergencies
Call 115 for an active fire or urgent rescue situation. The Mauritius Fire and Rescue Service also responds to rescue incidents beyond ordinary building fires.
If a fire starts
- Warn other people immediately.
- Leave the building by a safe route.
- Call 115 from a safe place.
- Close doors when possible without delaying escape.
- Do not use a lift during a building fire.
- Do not return for possessions.
- Tell firefighters if anyone may remain inside.
Information for the operator
- Exact address or location
- Type of property or vehicle
- Whether people are trapped
- Visible smoke or flames
- Gas, fuel or electrical danger
- Access restrictions
- Your safe contact number
Fire Safety for Villas, Apartments and Hotels
Find the exits
Identify the safest route out before going to sleep in unfamiliar accommodation.
Check alarms
Do not disable smoke alarms or ignore repeated alarm signals.
Protect escape routes
Keep corridors, doors and stairways clear.
Use appliances carefully
Avoid overloaded adapters, damaged cables and unattended cooking.
Coastal, Lagoon and Marine Emergencies
The National Coast Guard is a specialised branch of the Mauritius Police Force responsible for maritime security, patrol and search-and-rescue functions.
For a person in immediate danger at sea or along the coast, use the dedicated Coast Guard hotline where available or call 999/112 and clearly state that the incident is marine or coastal.
Boat distress
Give the vessel name, position, number of people, nature of the problem and visible landmarks.
Missing swimmer
State the last known location, time, clothing, swimming direction and weather conditions.
Dangerous currents
Do not enter the water impulsively unless trained and properly equipped for rescue.
Reef injury
Leave the water safely, control serious bleeding and seek medical assessment.
Diving incident
Alert the dive operator and emergency services, and provide depth, timing and symptom information.
Severe sea conditions
Follow official heavy-swell, storm-surge and cyclone warnings.
Beach and Water-Safety Rules
- Observe flags, warning signs and local instructions.
- Avoid swimming alone in unfamiliar areas.
- Do not underestimate currents near reef openings.
- Keep children within direct reach near water.
- Do not enter rough seas to recover equipment.
- Use established and responsible activity providers.
- Wear suitable flotation equipment on boats.
- Avoid water activities when impaired by alcohol.
- Check weather and sea warnings before departure.
- Tell someone where you are going and when you expect to return.
Road Accidents and Vehicle Emergencies
Driving is on the left in Mauritius. Roads range from modern motorways to narrow village, mountain and coastal roads. After a collision, protect people from moving traffic before focusing on vehicle damage.
Do not leave the scene of a collision. Move only when necessary for immediate safety or when instructed.
Call 114 for serious injury and 999/112 when urgent police assistance is required.
Use hazard lights and warning equipment where safe, and keep people away from traffic.
Note registrations, drivers, insurers, witnesses, location and visible damage.
Follow the required reporting and recovery procedure before arranging unauthorised repairs.
Vehicle Breakdown Without a Collision
Move away from danger
- Stop as far from moving traffic as possible.
- Switch on hazard lights.
- Use warning equipment where safe.
- Leave the vehicle on the safer side.
- Keep children away from the carriageway.
- Do not attempt unsafe roadside repairs.
Contact the responsible provider
- Rental-car emergency line
- Roadside-assistance provider
- Vehicle insurer
- Fleet or company contact
- Police when the location creates serious danger
- Ambulance if anyone becomes unwell or injured
Cyclones, Torrential Rain and Severe Weather
Mauritius Meteorological Services publishes official forecasts and warnings for cyclones, torrential rain, heavy swell, storm surge and tsunami risks.
During a warning, rely on official bulletins rather than social-media rumours or conditions visible from one property. Weather can vary across the island, and coastal or mountain conditions can deteriorate rapidly.
Cyclone warning
Follow the official warning class and instructions for shelter, travel and business closures.
Torrential rain
Avoid flooded roads, rivers, waterfalls and low-lying crossings.
Heavy swell
Stay away from exposed coastlines, reef edges and areas washed by large waves.
Strong wind
Move loose outdoor items and avoid trees, power lines and unstable structures.
Mauritius Meteorological Services
Use the official meteorological service for current forecasts, cyclone bulletins, heavy-rain warnings, high-wave information and other severe-weather advice.
Household severe-weather kit
- Drinking water
- Food requiring little preparation
- Necessary medication
- Flashlights and batteries
- Charged power banks
- First-aid supplies
- Copies of important documents
- Radio or reliable information access
Flooded Roads and Fast-Moving Water
- Turn around when the depth or road condition is uncertain.
- Do not cross a closed road or official barrier.
- Avoid riverbanks, ravines and waterfalls during heavy rain.
- Keep children away from drains and fast-moving water.
- Move to higher ground when water is rising.
- Call emergency services when a person is trapped or in immediate danger.
Emergency Preparation for Children and Families
Teach the main numbers
Older children should know 999/112, 114 and 115 and understand that they are not for jokes.
Teach the home address
Children should know the road, residence, hotel or nearby landmark.
Create a meeting point
Select a safe place outside the home in case the family must leave quickly.
Record medical information
Keep allergy, medication and health-condition details accessible to caregivers.
Control water access
Use direct supervision near pools, lagoons and open water.
Identify responsible adults
Children should know who may collect or assist them during an emergency.
Older People and Residents with Medical Needs
Prepare a medical summary
- Diagnosed conditions
- Current medication and dose
- Allergies
- Previous operations
- Treating doctors
- Emergency family contacts
- Insurance information
Prepare for disruption
- Maintain a reasonable medication reserve.
- Charge medical devices and backup batteries.
- Plan transport when lifts or roads are unavailable.
- Identify support during severe weather.
- Keep essential documents waterproof.
- Know the nearest suitable medical facility.
Emergency Planning for Tourists
A visitor may not know the district, road names, hospital system or local geography. Save essential information before leaving the hotel or holiday rental.
Accommodation
Save the address, reception number and location pin.
Insurance
Save the assistance number and policy reference.
Transport
Save the rental company or driver’s emergency contact.
Consular support
Record the appropriate embassy or accredited mission.
Lost Passport and Consular Emergency
Search safely and contact the location where it was last used.
Contact the appropriate police station and obtain the report information needed by the diplomatic mission.
Follow its instructions for emergency or replacement travel documents.
Do not assume that a police report alone permits international travel.
Review whether cards, permits or other identity documents were lost at the same time.
Use Official Mauritius Contacts for further government and consular preparation.
Travel and International Health Insurance
Insurance does not replace emergency services, but it can support private treatment, hospital admission, transport, repatriation and financial protection after an incident.
Emergency treatment
Check public and private care coverage, limits and excesses.
Medical evacuation
Review whether transfer within Mauritius or overseas is covered when medically necessary.
Activities
Diving, hiking, boating, kitesurfing and other activities may need specific cover.
Existing conditions
Disclose relevant conditions and check exclusions.
Documentation
Keep medical reports, invoices, receipts and prescriptions.
Assistance line
Save the insurer’s international emergency number and policy reference.
Emergency Preparation for Residents
Save these contacts
- Police: 999 and 112
- Ambulance: 114
- Fire and Rescue: 115
- National Coast Guard hotline: 177
- Nearest police station
- Nearest suitable hospital
- Doctor and pharmacy
- Insurance assistance service
Prepare these records
- Passport and permit copies
- Medical summary
- Medication list
- Insurance policy
- Family contact details
- Home address and location pin
- Vehicle and insurer information
- Emergency plan for pets
Emergency Information Card
Keep a simple emergency card in your wallet and phone. Avoid including unnecessary financial or identity information that could create a security risk.
- Full name
- Date of birth where medically useful
- Emergency contact
- Important medical conditions
- Critical allergies
- Essential medication
- Health insurer and policy reference
- Preferred language
- Home or accommodation location
When Not to Use an Emergency Hotline
Usually not an emergency
- Routine medical appointment
- Ordinary prescription request
- General visa question
- Lost item without crime or danger
- Minor vehicle fault in a safe location
- Ordinary insurance enquiry
- Non-urgent administrative police request
Use the correct alternative
- Doctor or clinic
- Relevant police station
- Rental or roadside provider
- Hotel reception
- Insurance assistance service
- Embassy or consular mission
- Responsible government department
Frequently Asked Questions
What is the police emergency number in Mauritius?
Call 999 or 112 for immediate police assistance, serious crime, danger or another urgent police emergency.
How do I call an ambulance in Mauritius?
Call 114 for urgent medical assistance. Give the exact location, patient condition and a reachable telephone number.
What is the fire emergency number?
Call 115 for an active fire or urgent fire-and-rescue incident.
What number should I use for danger at sea?
The National Coast Guard hotline is 177 in current official police material. During immediate danger, 999 or 112 can also be used while clearly stating that the incident is at sea or on the coast.
Does 112 work in Mauritius?
Yes. The Mauritius Police Force publishes 112 as an alternative police emergency line alongside 999.
What information should I give first?
State the required service and exact location first, then explain what happened, how many people are affected and whether danger continues.
Are private hospitals available?
Yes. Mauritius has public hospitals and private hospitals and clinics. For a life-threatening emergency, call 114 rather than delaying to compare facilities.
Should I call my insurer before an ambulance?
No when the situation is life-threatening. Seek emergency help first and contact the insurer as soon as reasonably possible afterward.
What should I do after a road accident?
Protect people from traffic, check for injuries, call the appropriate emergency service and follow police, insurer and rental-company procedures.
Where can I find cyclone warnings?
Use Mauritius Meteorological Services for official cyclone, torrential-rain, heavy-swell and other severe-weather bulletins.
Is Mauritius generally safe?
Most residents and visitors experience Mauritius as a comparatively safe destination, but ordinary crime, road, water, weather and medical risks still require sensible preparation.
Should I save emergency numbers before travelling?
Yes. Save the principal emergency services, your accommodation, insurer, transport provider and consular contact before arrival.
Can I call an emergency number without mobile data?
A normal telephone call does not require mobile data, but network availability and the condition of the phone still matter. Keep the device charged.
What if I do not know my exact address?
Provide a GPS location, nearby landmark, hotel, beach-access point, village and any directions that can help responders find you.
Related Mauritius Guides
Official authorities
Relocation preparation
Visa and residence
Healthcare planning
Emergency healthcare
Safety for expatriates
Living in Mauritius
Save the Numbers Before You Need Them
Store the principal emergency numbers, your exact address, insurer, hospital, transport provider and family contacts before travelling or relocating. A few minutes of preparation can make an emergency response much faster and clearer.
Final Guidance
The most useful emergency plan is simple enough to remember: call the right service, give the location, explain the immediate danger and follow the operator’s instructions.
Visitors should save their accommodation, insurer, transport and embassy details. Residents should additionally know their nearest hospital, police station, pharmacy and severe-weather plan.
For medical emergencies call 114, for fire and urgent rescue call 115, and for urgent police assistance call 999 or 112. For danger at sea, use the current National Coast Guard channel or the police emergency service and identify the incident as maritime.
Emergency numbers, departmental contacts, hospital services, Coast Guard channels and public procedures can change. Verify non-emergency contact details through the relevant official authority and save current information before travelling or relocating. During an immediate emergency, call the appropriate national service without delay. This page is an independent information resource and does not replace police, medical, fire, rescue, insurance or official government advice.